January 17, 2018
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Here are some reminders to ensure that each experience with our electronic banking channel and service is not only pleasant, but safe and secure as well. Always remember that it is every account holder’s responsibility to monitor his banking transactions. Review and check your accounts and transaction history regularly and as soon as you receive them. Communicate with your bank of account in the soonest time possible if you think there are irregularities in your accounts.

Transacting through the Internet

Password and PIN security:
Always be wary if you receive unsolicited emails or calls asking you to disclose any personal details or card numbers. This information should be kept secret at all times. Be cautious about disclosing personal information to individuals you do not know. Please remember that Standard Chartered Bank would never contact you directly to ask you to disclose your PIN or all your password information.

Keep your identity private offline:
Your identity can be as easily stolen offline as it can online. It is important that you comply with instructions about destroying new PIN numbers and expired bank cards. You should also consider using a crosscut shredder to destroy unneeded bank and other statements that may contain sensitive personal information. It is advisable to store retained documents in a suitable locked and fireproof container.

Check your statements:
It is important to check your statements regularly; a quick check will help identify any erroneous or criminal transactions that might have been performed on your account without your knowledge.

Check your banking session is secure:
When undertaking any banking on the Internet, check that the session is secure. There are two simple indicators that will tell you if your session is secure. The first is the use of https:// in the URL. Some browsers such as Mozilla Firefox change the colour of the url window when you are in a secure session. The other indicator is the presence of a digital certificate represented by a padlock or key in the bottom right hand corner. If you double click on this icon it should provide you with information about the organisation with which you have entered in to a secure session .

Check for Spyware:
In addition to being protected by using up-to-date antivirus software you should also regularly use software to remove Spyware from you computer, as these programs record information about your Internet use and transmit it without your permission. In some circumstances this can compromise your PC security.

Always completely log off from your Internet banking session:
It is important to completely log off from your Internet banking session; simply closing the window you performed the transaction in may not close the banking session. If your computer is infected with a Trojan, you session may become hijacked by a criminal and financial transactions performed without your knowledge. It is also advisable to disconnect from the Internet if you are not planning to use it.